Valiant Industrial ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we handle your personal data when you visit our website, place an order, or otherwise engage with us.

This policy complies with the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and other relevant UK data protection laws. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect and process the following personal data when you interact with us:

• Identity Data: Includes first name, last name, username, or similar identifier.
• Contact Data: Includes billing address, delivery address, email address, and telephone number.
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Includes IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Includes your purchases or orders, preferences, feedback, and survey responses.
• Usage Data: Includes information about how you use our website, products, and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data only for legitimate business purposes, including:

• Order Processing: To process and deliver your orders, including managing payments, fees, and charges.
• Customer Support: To respond to queries, requests, or complaints.
• Marketing: To inform you of relevant products, promotions, or news if you have opted in to receive these communications.
• Website Improvement: To monitor and improve our website, products, and services, and to ensure website security.
• Legal Obligations: To comply with applicable legal or regulatory requirements.

We will not use your personal data for any unrelated purpose without informing you and obtaining your consent where necessary.

3. Sharing Your Information

We may share your personal data with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors, delivery companies, and IT support.
• Professional Advisors: Our legal, accounting, and business advisors.
• Regulatory Authorities: In compliance with legal obligations or court orders.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your data for specified purposes and in accordance with our instructions.

4. Data Security

We take your data security seriously. We have implemented appropriate technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorized access, alteration, or disclosure. Access to your personal data is limited to employees and third parties who have a business need to know.

In the event of a data breach, we will notify you and any applicable regulator where we are legally required to do so.

5. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes of processing, and applicable legal requirements.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request a halt on processing under specific conditions.
• Right to Data Portability: You can request transfer of your personal data in a structured format.
• Right to Object: You can object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: You can withdraw your consent at any time for data processing based on consent.

To exercise your rights, please contact us using the details provided below. We may request specific information to help us confirm your identity before processing your request.

7. Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your browser or device that allow us to recognize you and remember your preferences. You may choose to disable cookies in your browser settings; however, this may affect your ability to use some features of our website.

8. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of each website you visit.

9. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes via our website or other appropriate communication channels. Please review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us.

We aim to respond to all legitimate requests within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.